Видеокоммуникации

Device access is forbidden

Device access is forbidden

An error message appeared during the video call: «Access to the microphone was forbidden. Continue without a microphone? You can grant access in your browser settings».

Reason

This error occurs if access to the camera or microphone is blocked. Depending on the browser you are using, follow these steps

Solution

For Google Chrome or Opera browsers
  1. Open the site online.sbis.ru click in the browser's address bar to open a secure connection window.
  2. Select «Allow» next to «Camera» и «Microphone».
For the Mozilla Firefox browser
  1. Open the site online.sbis.ru and click in the browser's address bar to open an information window.
  2. Click next to «Use microphone» and «Use camera».
For Yandex browser
  1. Open the site online.sbis.ru and click in the browser's address bar.
  2. Set the switches to «On» next to «Use microphone» and «Use camera».